Refund and Return – kanojoshop

At KanojoShop, your satisfaction is our priority. We want you to feel confident and delighted with your purchase. If you are not completely satisfied, we offer a 7-day return policy on all jewelry items.

Eligibility for Return

You must initiate a return request within 7 days of receiving your order.
The item must be:
- Unused and unworn
- In its original packaging with all tags and invoice intact
- Free from any damage or signs of wear

Returns that do not meet these conditions will not be accepted.

Non-Returnable Items

Customized or personalized jewelry
Items marked as “Final Sale” or “Non-Returnable”

Refunds

Once your return is received and inspected, we will notify you via email.
If approved, the refund will be processed to your original method of payment within 5–7 business days.
Shipping charges (if any) are non-refundable.

Exchange

We currently do not offer direct exchanges. If you’d like a different item, please return your original item and place a new order separately.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged or defective.
Please pack the item securely and send it to:

KanojoShop
12A, Lajpat Nagar II
Near Central Market
New Delhi – 110024
India

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